Frequently Asked Questions

Answers about how the MockupTee Design Studio works, the products we print, and — most often asked — how long shipping takes. If you don't see your question here, reach out through your account and we'll help.

Designing & ordering

How does the Design Studio work?

Type a prompt describing the design you want and our AI turns it into a print-ready graphic in seconds. Preview it on a realistic mockup of the garment, adjust the placement, size, and color, then add it to your cart. No design software is required to start.

Do I need any design skills?

Not at all. If you can describe an idea in a sentence, you can make a shirt. You can also add and style text, reposition the print, and try different garment colors — all without any design tools.

Is there a minimum order?

No. Every item is made to order, so you can buy a single shirt or as many as you like. That makes it easy to test a design before committing to a larger run.

Products & printing

How are your products printed?

We use premium Direct-to-Garment (DTG) printing with water-based inks. The ink is absorbed into the fabric fibers rather than sitting on top, so full-color designs come out vibrant and detailed while the garment stays soft and breathable.

What are the t-shirts made of?

Our standard tees are mid-weight cotton or cotton blends chosen for a soft feel and a smooth print surface. The exact fabric and weight are listed on each product's page.

What sizes and colors are available?

Most designs are offered in a wide range of garment colors and in sizes from XS to 3XL. Check the Size Guide to find your fit by height, weight, and chest measurement before you order.

Will my AI design look good when printed?

The realistic mockup in the Design Studio closely reflects the final print. For best results, use a design with clear shapes and good contrast against your chosen garment color — very light details on a light shirt (or dark on dark) can be hard to see.

How should I care for my shirt?

Wash inside-out in cold water with like colors, and tumble dry low or hang to dry. Avoid ironing directly over the print. This keeps the DTG print vibrant for as long as possible.

Shipping & delivery

How long does shipping take?

Every item is made to order, so there are two separate stages — production and transit.

Production typically takes 2–5 business days. Once your order is printed, estimated transit time is:

• United States: 5–10 business days • International: 10–20 business days

Production time is separate from transit time. You choose a shipping method and see live rates and an estimated delivery date at checkout, and you'll receive tracking by email once your order ships.

How much does shipping cost?

Shipping cost depends on your destination and the method you choose. After you enter your shipping address at checkout, we show live rates and the estimated delivery for each available option before you pay.

Do you ship internationally?

Yes — we ship worldwide. International orders typically arrive within 10–20 business days after production, depending on the destination and the carrier service selected at checkout. Any customs or import duties, where they apply, are the responsibility of the recipient.

How can I track my order?

Once your order ships, we email you a tracking link. You can also view your order status and tracking anytime under Your Account → Orders.

Returns & support

What is your return policy?

Because each item is custom-made to your design, we can't accept returns or exchanges for a change of mind or an incorrect size — please use the Size Guide before ordering. If your item arrives damaged, defective, or misprinted, contact us within 30 days of delivery with a photo and we'll reprint or refund it.

My order arrived damaged or wrong — what do I do?

We're sorry! Reach out through your account or by replying to your order confirmation email. Include your order number and a clear photo of the issue, and we'll make it right with a reprint or refund.

Payments & privacy

What payment methods do you accept?

Checkout is handled securely through PayPal, which also lets you pay with major credit and debit cards. We never see or store your full card details.

Are my designs private?

Yes. The designs you create are yours. We don't sell your prompts or designs — we only use them to produce and ship your order.